The short version
- Failed AI actions: your credits come back automatically.
- Unused packs: a full refund within 14 days of purchase, on request.
- Used credits: not refundable.
- Refunds go back to your original payment method through Dodo Payments.
1. Failed AI actions
If an AI drawing, painting or tune fails (an error, a refusal by the AI provider, or a server problem we cannot recover from), the credits it used are returned to your account automatically, and we show you a message saying so. You do not need to contact us.
2. Unused credit packs
You can ask for a full refund of a credit pack within 14 days of buying it, as long as your current balance still includes all of that pack’s credits (for example: you bought 120 credits and still have at least 120).
To ask, write to [email protected] from your account’s email address with the order number (it is on your receipt and on your account page). The refund is made through Dodo Payments to your original payment method, usually within 5–10 business days, and the pack’s credits are removed from your balance.
If you paid in a local currency, the refund is converted back at the exchange rate of the day it is made, so the amount can differ slightly from what you paid, and the currency-conversion fee is not refunded.
3. Used credits
Credits used for AI drawings, paintings or tunes, or to unlock downloads, are not refundable, because the service has been delivered. If a result is not what you hoped for, try another style: previews and edits are free. If something went wrong on our side, contact us and we will make it right.
4. Free credits
Welcome credits and gifted credits have no cash value and cannot be refunded.
5. Your legal rights
If you are a consumer, you may have a legal right to withdraw from a purchase within 14 days. When you use credits from a pack, you ask us to start providing the service right away and you accept that the right to withdraw ends for the credits you used. Nothing in this policy limits other rights you have under the laws of the State of Israel or of the country where you live.
6. Chargebacks
If there is a problem with a payment, please contact us first: we can usually fix it faster than your bank. Opening a chargeback may pause your account while it is reviewed.
7. Merchant of Record and contact
Dodo Payments is the Merchant of Record for purchases of credit packs and processes refunds. ArtLine3D is operated by Itay Sharoni. Questions: [email protected].